WhiteOwl continues to be a source of frustration for our organization. When you need tech support you are unable to reach anyone in a timely manner and their software is not built to the high standards we are accustomed to with Blackbaud. The software is not at all efficient and it's maddening that we are paying actually additional fees to use this sub-par functionality. Simply put, Blackbaud can do it better!

We, at a minimum, need the ability to: Restart check scanning within a batch without re-opening the batch and resetting the batch parameters, identify bank accounts that are shared so the offerings are not inadvertently applied to the wrong constituent account, over-ride the OCR function while maintaining the check images when the software continually throws OCR errors for no fixable reason, re-order the columns for review purposes, and streamline the workflow to eliminate all of the extra clicking!