Extended Log-In time at Live Check-In

Could the time be extended for our log-in at live Check-In? Right now it seems extremely short before it auto logs us out. I understand this is for security reasons, but we are using staffed kiosks and someone from our team is always close by. Maybe we get to choose--auto log out after 1 minute, 5 minutes, 15 minutes?

  • Guest
  • Jan 8 2021
  • Reviewed: Need Further Info
Child Check-in
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  • Luke Stitzinger commented
    February 02, 2021 19:04

    Afternoon Traci! The check-in kiosk should only time-out after ~90 minutes, so if it is timing out more quickly than that, could you reach out to use at support.blackbaud.com as it shouldn't be logging out after a minute, and if there is a bug, we would like to be able to address this as quickly as possible!

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