It is frustrating that the text boxes in the emails do not really allowing for any formatting of the text, like indents. And they automatically put space the between the lines if you hit Return/Enter, like the spacing is 1.5 instead of 1.0. And trying to do any formatting in the text box does not remain when you save it. The one good thing is that it retains formatting for text that is copied and pasted from an email or Word doc, so that does help some.